Terms and conditions

Welcome to MeRaani

 

Before you begin your journey with us, we want to ensure that you fully understand and agree to our Terms and Conditions. By placing an order on our website, you confirm that you have read, understood, and agreed to all the points listed below.

1. Order Confirmation

Once you place an order, we will send you a confirmation email or SMS to acknowledge that your order has been received. This confirmation does not signify acceptance of your order; it only confirms that we have received it.

2. Payment and Order Processing

We begin processing your order only after full payment has been received. We reserve the right to cancel any order if payment is not confirmed within a reasonable timeframe.

3. Delivery Times

We take great care in preparing your order to ensure the highest quality. While we aim to deliver as soon as possible, please note:

Standard delivery can take up to 15 working days, depending on your location.

We do not guarantee delivery within 2-3 days.

We will notify you in case of any delays beyond our control.

4. Product Reviews

Once you receive your product, we would be delighted if you could leave a review. Your feedback helps us improve and grow.

5. Returns and Refund Policy

If you are not satisfied with your purchase, you have the right to return the item under the following conditions:

Return Window: Items must be returned within 3 days of receipt.

Return Charges: Customers are responsible for return postage costs unless the item is faulty or incorrect.

Condition: Returned items must be unused, in their original packaging, and in resalable condition.

Late Returns: Returns initiated after 3 days may be refused and no refund will be issued.

We maintain a strict return policy to protect against misuse and ensure the sustainability of our small business.

6. Refunds

Once the returned item is received and inspected:

We will notify you of the approval or rejection of your refund within 2 working days.

If approved, refunds will be processed within 7 to 10 business days, to the original method of payment.

If the item is returned damaged, used, or altered, we reserve the right to refuse a refund.

7. Order Cancellations

You may cancel your order within 24 hours of placing it if it has not yet been processed or shipped. Contact us immediately via email or our customer service number.

8. Faulty or Damaged Products

If your product arrives damaged or faulty:

Notify us within 48 hours of delivery with photo evidence.

We will offer a replacement or full refund upon verification.

9. Product Descriptions & Availability

We strive to ensure all product descriptions, images, and prices are accurate. However:

We reserve the right to correct errors and update information at any time.

If an item is unavailable after an order is placed, we will inform you promptly and offer a refund or alternative product.

10. Privacy & Data Protection (GDPR Compliance)

Your personal information is safe with us. We use it only for order processing and communication purposes.

We do not share your data with third parties except payment processors.

You have the right to access, correct, or request deletion of your personal data at any time.

 

11. Liability

MeRaani shall not be liable for:

Delays due to unforeseen circumstances (e.g., courier delays, strikes, extreme weather).

Indirect or consequential losses from the use of our products.

Our total liability in respect of any order shall not exceed the value of that order.

 

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the UK courts.

If you have any questions or need clarification on any part of our Terms & Conditions, feel free to contact us before placing your order.

Thank you for shopping with MeRaani — where care and craftsmanship meet quality.